Return Policy*

 

Policy Statement:

Our objective is to offer our customers and opportunity to return usable goods within a reasonable
period of time and receive credit for those items at the current market value

 

Policy:

1. Returns must be given an authorization number and scheduled by a Motor Master Sales Representative.

2. The customer must provide the Sales Representative with an itemized list of the part numbers and the quantities that are being returned.
Based upon the list the Sales Representative reserves the right to either approve, in full or part, or disapprove the return.

3. Only individually boxed components in resalable condition will be accepted for return. No credit will be issued on unauthorized returns,
bulk items, custom manufacturing, obsolete part numbers, discontinued part numbers or items that were purchased more than 1 year prior.
All items submitted for a return must be packed in an orderly fashion, with the contents accurately documented on the outside of each box.

4. Only products returned to Motor Master within the first 30 days of delivery qualify for full credit. Returns received after 30 days and
prior to 1 year, with the exception of defective items will be assessed a 50% restocking fee based upon current market value.

5. Any items returned to Motor Master without a proper authorization number,
or items not listed on the return will not be credited or returned to the customer.

6. All returns must be received with 30 days of original issuance of the authorization number.
Returns arriving after 30 days of original authorization will be refused.

7. The customer will pay all freight charges to Motor Master.

8. Unusual or extenuating circumstance can be negotiated with the Sales Representative.